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How We Protect Your Account and Payment Information

When you open an account at katana77, your personal details and payment history stay encrypted and private.

Account verificationPayment encryptionWithdrawal recordsYour access rights
katana77 How We Protect Your Account and Payment Information
REACH US

How to Contact Us About Your Privacy

If you have questions about your data, want to request access, or need to update your account details, our support team is here to help.

Live Chat Support Open your account and select Help in the lobby.
Email Request Send a privacy inquiry to [email protected] with your account email and a clear description…
Account Settings Log in to your account, go to Settings > Privacy & Data to view…
DATA SECURITY

How We Keep Your Account Secure

Your account is protected by 256-bit SSL encryption, the same standard used by banks. We use two-factor authentication so only you can log in, even if someone obtains your password.

Encryption Standard

All data in transit and at rest uses TLS 1.3 and 256-bit AES encryption. Payment details are tokenised and stored separately from your account profile for extra security.

Two-Factor Authentication

Enable 2FA in your account settings. You'll receive a code on your registered phone number or email each time you log in from a new device.

Withdrawal Verification

Every withdrawal to your DANA, OVO, GoPay or QRIS wallet requires a confirmation code. We match the destination wallet to your deposit history to prevent fraud.

Data Retention

We keep your account data and transaction history for seven years or as required by local law. After that period, inactive accounts and old transaction records are securely deleted.

Third-Party Sharing

We never sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS operators), our banking partners and where local law requires it.

Breach Response

If we discover unauthorised access to your account or data, we notify you within 24 hours via email and SMS. We'll walk you through account recovery and change your password remotely if needed.

Privacy Questions Players Ask

Below are the privacy and data questions we hear most often from account holders. If your question isn't covered, our support team is ready to help via live chat or email.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. We'll email you a file with all records we hold — your profile, transactions, login history and any documents you've uploaded. The file arrives within 24 hours.

We keep withdrawal records for seven years or as required by local law in your region. This lets us help you with refund claims, tax reports and fraud investigations if needed. You can view your last 12 months of history directly in your account anytime.

No. We share your data only with payment processors (DANA, OVO, GoPay, QRIS), our banking and compliance partners, and government bodies where law requires it. We never sell your email, phone or name to marketing companies or other casinos.

Our support team cannot see your password. We'll send a reset link to your registered email. You'll answer security questions, then set a new password. For extra safety, 2FA asks for a code on your phone before the reset completes.

Yes, but only for account and security purposes. We use cookies to keep you logged in, remember your preferred game lobby and detect fraudulent logins. We do not use your data for tracking across other websites. Disable cookies in your browser anytime and log in manually each session.

Yes. Accounts in Makassar and across Indonesia can be deleted, but we must keep transaction records for seven years as required by law. Contact support with your deletion request and we'll remove your profile, email address and personal data within 30 days, except where retention is legally mandated.

Contact support immediately via live chat or phone. We'll freeze your account within minutes, reset your password remotely and review suspicious withdrawals. Never share your password with anyone — katana77 staff will never ask for it. Enable 2FA in settings to prevent unauthorised access.