Reference

Your Account, Your Terms

Q: What if I dispute a transaction?

Contact live chat or email support@katana77.xyz with the transaction ID and reason. We review disputes within 48 hours and respond with our findings. If we agree, funds are reversed to your original payment method within three working days.

When you open an account with katana77, you're entering into a straightforward agreement with us.

Account verificationPayment securityWithdrawal rights

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What Our Terms Cover

katana77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your use of katana77 — from the moment you sign up through every deposit, play session and withdrawal. We spell out your account obligations, our payment methods, and how disputes are handled. Where local law permits, you access our platform; your eligibility depends

1
on local law. We process deposits via DANA, OVO, GoPay and QRIS, and each deposit ties directly to your verified account identity. Withdrawals require you to verify your payment method again before funds leave our wallet. We retain account records for seven years to comply with
2
anti-money laundering standards. If you need to update personal details or dispute a transaction, you contact our support team and we respond within 48 hours on business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Terms

SECURITY & PRIVACY

How We Protect Your Data and Account

Encrypted deposits

Every DANA, OVO, GoPay or QRIS transaction is encrypted end-to-end. Your card or wallet ID never appears in your account history; only your deposit amount and timestamp are logged.

Account verification

We verify your identity at sign-up using your phone number and email. Two-factor authentication is optional but available in account settings; we recommend enabling it.

Withdrawal verification

Before we send funds, you re-confirm your payment method. If the method doesn't match your account, we pause the withdrawal and contact you within two hours.

Data retention

We keep your account, transaction and chat logs for seven years after closure to meet local anti-money laundering requirements. You can request a data export anytime.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can disable non-essential cookies in browser settings; login still works.

Request data or changes

Email [email protected] with 'Data Request' in the subject. We send your full account export within ten business days, or update your details the same day if requested via live chat.

Questions About Terms and Your Account

You can request account closure at any time from your account settings or by emailing [email protected]. We'll freeze your account immediately, process any remaining balance withdrawal, and delete personal data after seven years per policy. No questions asked.

Yes. Log in, go to your wallet, and tap 'Manage Payment Methods'. You can add DANA, OVO, GoPay or QRIS accounts, or remove old ones. New methods must be verified before your first withdrawal through them.

DANA, OVO, GoPay and QRIS deposits clear within one minute and are playable immediately. Withdrawals process within 24 hours after verification. On weekends, withdrawals may take until Monday morning if submitted after 6 PM.

Contact live chat or email [email protected] with the transaction ID and reason. We review disputes within 48 hours and respond with our findings. If we agree, funds are reversed to your original payment method within three working days.

Your account is safe as long as you log out when done. We recommend enabling two-factor authentication in your settings for extra security. Never share your password. If you suspect unauthorised access, change your password immediately and contact support.

Any promo running on your account is detailed in your wallet's 'Active Offers' section. Each offer lists its expiry date, betting requirement (if any) and which games count toward it. Withdrawing funds does not forfeit an active offer; we keep it running until expiry.

Your access depends on local law in your country or region. Where local law permits, you can use katana77 on desktop, mobile web or the Android app. If you travel and your payment method fails, contact support; we can help you troubleshoot or find a local method.

Your Account, Your Terms

How to Contact Us About Your Terms

How We Protect Your Data and Account

Encrypted deposits

Account verification

Withdrawal verification

Data retention

Cookie and tracking

Request data or changes

Questions About Terms and Your Account

01 What happens if I want to close my account?

02 Can I change my deposit or withdrawal payment method?

03 How long do deposits and withdrawals take?

04 What if I dispute a transaction?

05 Is my account safe if I use a shared device?

06 What are the rules on account bonus or promo terms?

07 Where can I access katana77 outside Indonesia?

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